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  • Alberto Wilkie
  • 4633087
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  • #8

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Opened Jan 23, 2026 by Alberto Wilkie@albertowilkie
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Fix: "Cannot Start Outlook" Unable to Open Outlook Window Error

Find solutions to common problems or get help from a support agent. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. On June 25th, 2019, the Outlook Team made a change to Outlook repair support team the service to fix this issue. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Remember to re-enable your antivirus once Outlook is working properly.

If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. I can't open the Microsoft Outlook, when I try to open the application is staying in loading screen and nothing happens. After some minutes I need to put again the password for my acount and again nothing happens. If I get in the mail he says "Trying to connect to your server".

A vast community of Microsoft Office365 users that are working together to support the product and others. Simran Bhatia is a technical content writer engaged in writing clear, concise, and SEO-optimized content. With a background in computer science and a passion for writing, I thrive to deliver complex technical content in simple layman terms. This method using the SCANPST.EXE will not work if the PST Files are in bulk or they are encrypted.

From time to time Microsoft Outlook adopts quite an annoying habit to hang around even if the user persistently attempts to shut it down. This problem existed in earlier versions and it may occur with recent Outlook 2013 and 2010. So for about the past month, my Outlook constantly freezes, the window grays out, and I get a "not responding" error message. I am not quite sure Outlook repair support team when this started, otherwise I would have rolled back updates and/or removed recently installed apps. I recently uninstalled and reinstalled Office but it only made the issue worse.

After performing the method start Outlook again to check if the method has worked and eliminated the error. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Follow the steps below to disable Outlook’s compatibility mode. Now, that you know the reason for the Outlook Profile being stuck, it should be easier to choose the right methods to fix the issue.

Recover email that's been removed from your Deleted Items folderIn the left pane of Outlook on the web or Outlook.com, select the Deleted Items folder.At the top of the message list, select Recover items deleted from this folder.Select the items you want to recover, and select Restore. Notes:

If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before you try another action. Performance may be decreased if you use the Outlook AutoArchive feature or sync to Outlook with a mobile device. These steps are provided in a specific order based on commonality and complexity. If the troubleshooter can't fix your issue, or if you'd like to fix it yourself, see the next section. Create your account and connect with a world of communities.

If Outlook is NOT able to start in safe mode, then try the next proposed solution below, entitled Create a new Outlook profile. Starting Outlook in safe mode, which starts Outlook without add-ins loaded, can tell you if an add-in is the source of the problem. Try these troubleshooting steps in the order presented here, from simple to more complicated.

Moreover, it may require a process of elimination. Further, we‘ll learn basic troubleshooting steps and gradually narrow down the possible culprits. If you can't find a dialog box open, move on to the next step. You must have at least three user accounts on the computer to complete these steps.

If your antivirus software includes integration with Outlook, you may experience performance issues. You can disable all Outlook integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Outlook.

Pressing Alt+Tab will help you switch from window to window and help you see what dialog boxes might be stopping Outlook from Outlook repair support team responding. These troubleshooting techniques apply to Outlook 2016 and 2011 for Mac. The navigation pane, which typically displays your Inbox, Sent Items, and other folders on the left sidebar, can sometimes become corrupted. A simple reset often resolves this and allows Outlook to open correctly. Sometimes, extra tools, ‘add-ins’ in Outlook, can make things tricky. They’re like helpful accessories, but sometimes they can cause trouble.

As your mailbox size increases, more resources are required to open each folder. If you have a large number of items in any single folder, you may experience performance issues during certain operations. For more information, see Outlook performance issues when there are too many items or folders in a cached mode .ost or .pst file. Follow these methods to resolve the Outlook stuck on loading profile issue. If your antivirus software includes integration with Outlook, you may Outlook repair support team experience performance issues. You can disable all Outlook integration within the antivirus software.

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Reference: albertowilkie/4633087#8